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£3million of stock in one central location
& over 20,000 product lines. |
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Incoming telephone calls will be answered promptly, courteously and within four rings from Monday to Friday between 7.00am and 6.00pm.
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A dedicated team of one field representative and two internal sales executives who are personally responsible for the day-to-day handling of your account.
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Regular contact to check you are happy with our service and to keep you up to date with new product releases, stock lines and new systems that may affect you.
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Quotation requests will be dealt with within 24 hours, where possible, either by email or by fax.
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Immediate confirmation of stock availability from our live system, guaranteeing the stock you request at order entry point.
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Our best efforts to deliver your order accurately whilst meeting any specific delivery requirements.
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We can offer priced confirmation on all your orders
- by email or fax. |
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If there is an error in your delivery, we will do our best to rectify the problem on the same working day, without cost to you.
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Any invoice queries will be dealt with within 24 hours of notification. |
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The offer of Project Management for all your contracts, using our invoice and hold facility.
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A detailed information service to outline your projects by product or order number, over a given period.
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We endeavour to provide next day collections for all returns and to issue credits within 24 hours of collection.
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That we aim to provide you with a same/next day delivery; timed or scheduled, for easy management of projects, with an increased focus on morning and same day deliveries.
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The offer of a call and collect service from 7.00am to 5.00pm for all daily collections.
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Quality assurance in every aspect of our
business through ISO9001 accreditation. |
