Professional Account Management
Our Account Manages have many years of industry experience. A team consisting of one External Account Manager and one Internal Sales Manager will be dedicated to your account.
Our aim is to ensure that your projects run to the deadline requirements that you demand.
External Account Management
Your Account Manager will:
- Define your goals and objectives for your project
- Conduct a supplier review to ensure that the appropriate stock levels are maintained
- Value Engineer any project that you request
- Work with you and our mainline manufacturers to leverage Added Value and further cost savings
- Monitor and manage back order reports and call off schedules
- Provide a detailed analysis of project spend in any format that you require
- Inform you of New Products/Special Offers/legislation changes and promotional information
- Conduct regular business review meetings
Internal Sales Management
Our Internal Sales Team are on hand to:
- Provide immediate confirmation of stock availability from our live system
- Process your orders and quotations - All Ex Stock quotations will be returned same day
- Send immediate order confirmations to you by email. This confirmation will show the items ordered, the quantities available for dispatch, the back order situation if the goods are not in stock and the price that you are paying
- Monitor and progress all back orders on a daily basis
- Provide you with a next day delivery for easy management of projects with a focus on timed deliveries
- Offer Project Management for all your contracts
- Answer your technical questions
